Geriscript Pharmacy (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services through our websites, mobile applications (including GeriscriptConnect), and any associated platforms, collectively referred to as “Services”.
By accessing or using our Services, you agree to the collection and use of your information in accordance with this policy. If you do not agree, please do not use our Services.
1. Information We Collect
We collect information from and about users of our Services in the following ways:
a. Information You Provide
User Credentials: Name, email address, phone number, facility ID, and password when creating or accessing your account.
Facility & Staff Info: Facility name, staff roles, and authorized personnel using the app.
Medical & Prescription Data: Patient identifiers (if applicable), medication orders, refill requests, and prescription tracking details.
Support Requests: Any information you provide when contacting us for support.
b. Automatically Collected Information
Device Information: Device type, operating system, unique device identifiers, browser type, and version.
Usage Data: Log data such as app usage, click patterns, page visits, access times, and interactions.
Location Data (if enabled): Approximate or precise location based on device settings (only if necessary for delivery updates or verification).
c. Cookies & Similar Technologies
We may use cookies and similar tracking technologies to analyze trends, administer the app, and gather information about user interactions.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and manage access to the GeriscriptConnect platform
To fulfill prescription and medication order processing
To respond to inquiries, provide support, and improve customer service
To send technical notices, updates, alerts, and support messages
To analyze usage trends and improve user experience
To comply with legal obligations and applicable regulations
To ensure platform security and prevent fraud or misuse
3. Legal Bases for Processing (Where Applicable)
If you are in a jurisdiction that requires lawful bases (such as the EU), we process your data based on:
Your consent
Contractual necessity
Compliance with legal obligations
Legitimate interests in providing a secure, efficient service
4. Sharing & Disclosure of Your Information
We do not sell your personal information. We only share your data in the following situations:
Authorized Personnel: Your information may be accessed by facility-approved staff, pharmacy team members, and healthcare professionals with proper authorization.
Service Providers: Third-party vendors who assist with hosting, analytics, app development, or customer support. These providers are contractually bound to keep your data secure and confidential.
Legal Requirements: If required by law, regulation, subpoena, or to protect rights, safety, and property.
Corporate Changes: In the event of a merger, acquisition, or asset sale, your information may be transferred, with notice provided.
5. Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this policy, or as required by law (e.g., pharmacy and health regulations). Once no longer needed, we securely delete or anonymize the data.
6. Data Security
We take security seriously. Measures include:
End-to-end encryption for all prescription data
Secure login authentication and role-based access controls
Regular audits and vulnerability scanning
HIPAA-compliant storage and processing practices
However, no method of transmission or storage is 100% secure. We strive to protect your data, but we cannot guarantee absolute security.
7. Your Rights & Choices
Depending on your location, you may have the following rights:
Access and Correction: You may request access to your data or request corrections.
Data Deletion: You may request deletion of your account and associated personal data (subject to legal or regulatory obligations).
Opt-Out of Communications: You can opt out of non-essential notifications through app settings.
Do Not Track: We honor browser-based Do Not Track signals, where applicable.
To exercise any of these rights, email us at: privacy@geriscript.com or call our support line.
8. Children’s Privacy
Our Services are intended for use by authorized medical professionals and facility staff only. They are not directed to children under 13, and we do not knowingly collect personal data from children.
9. Third-Party Links & Integrations
Our Services may link to third-party websites or integrate with other platforms (e.g., EHR systems). We are not responsible for the privacy practices of these third parties. We encourage users to review their respective policies.
10. App Store Disclosures
Per Apple and Google requirements:
Data Collected: GeriscriptConnect collects user credentials, device data, and medication-related input.
Data Usage: Data is used to enable secure access to patient orders, prescription tracking, and pharmacy communications.
Data Sharing: Data is shared only with authorized partners and service providers and never sold.
Data Deletion: You may delete your account and data by contacting privacy@geriscript.com.
11. International Data Transfers
If you access our Services from outside the United States, your information may be transferred to and processed in the U.S., where data protection laws may differ. We take appropriate safeguards to ensure lawful and secure transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date and notify users through the app or via email if the changes are significant.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us
