A fundamental element of our mission statement is the provision of services resulting in superior customer satisfaction. We realize that our service is only as good as it is perceived by our customers. Consequently, we feel that the communication between our organization and our customers is our best feedback. Our intention is to become a vital member of our customer’s team for providing the best possible care for their residents. Therefore, our ability to maintain close communication and to respond quickly to our customer’s needs is the basis for our Customer Service Program.
We utilize both preventative and feedback tools with our Customer Service Program. Preventative measures are in place throughout formal policies and procedures utilized by each department and discipline within our practice. Our policies and procedures undergo continuous evaluation of their effectiveness based on feedback from our customers.